business model
Spotify has capitalised on the changing technological environment and has successfully appeals to consumers changing behaviours when it comes to attaining and listening to music or audible content. Yet, with technology constantly changing a service such as Spotify needs a strong business model to ensure its success into the future.
Spotify adopts a freemium business model strategy (Rietveld, 2016), where their revenue is made from paid subscriptions and advertisements. Offering an on-demand streaming service of music. Users can have a free Spotify account, yet can sign up for a paid monthly subscription premium service to get more out of the service as explained in Figure 1.
Figure 1
Free
- Unlimited access to music, podcasts
- Ads
- Certain releases of songs or podcasts can be embargoed for 2 weeks.
- Only have the luxury to skip songs 6 times within the space of 1 hour.
- Must have wifi connection to stream.
- Unlimited access to music, podcasts
-Unlimited Skips
- Download and listen later tracks (up to 3,300)
- Download tracks so you can listen when you are not connected to the internet.
- No Ads
- Exclusive content and pre-releases.
Free
Premium
FEATURES
COST
Free
$11.99 per month - $4.99 for registered students or $17.99 for a family package of 5 accounts.
Spotify offers a 60 day free trial.
How does Spotify generate revenue?
Spotify’s hybrid approach to music streaming (by having both free and premium versions) has created 2 stable streams of revenue. Renting out advertising space on the free version counts for almost 10% of revenue. Such advertisements appear in 7 forms (Figure 2).
•Sponsored Playlists: Brands can sponsor a specific playlist on the platfrom which helps consumers asociate music witht their brand.
•Sponsored Sessions: Artists and Labels can create their own playlists and connect with their listeners personally.
•Video Spreads - Specifically for Spotify users on a computer, 30 second video ads are played in between songs and includes clickable hyperlinks.
•Brand Playlists - Brands can make their own playlists to promote their brand.
•Homepage Spreads - Brands and Artists can rent out the homepage to advertise or interact with listeners.
•Audio Ads - 30 second ads are played every 15 minutes between songs on the free spotify platform.
•Display Ads - Ad banners placed on the top or bottom of the screen for 30 seconds. Also for the free version
7 types
of ads
Figure 2
Advertisers pay Spotify to host their ads, while the remaining 90% of revenue is made up of subscription fees thanks to 71 million subscribers (Castillo, 2018).
However, while Spotify relies on 2 different revenue streams, their stability as a company is difficult to substantiate. With a significant amount (90%) of their revenue coming from subscription fees, Spotify’s ability to adapt and respond to any unexpected changes in the music industry or overall economic market is relatively weak as a slight loss in subscription fee’s being detrimental to the company’s success and economic stability.
In the past 3 years alone (Figure 4), Spotify have accumulated almost 7 billion Australian dollars, yet have suffered a dramatic net loss of 2 billion after consistent stable profit and loss figures over the past 5 years and that is due Royalties (Richter, 2018).
Figure 3
Figure 4
(Gobry, 2011)
Royalties:
Spotify pays $0.006 to $0.0084 USD per stream of a song to the holder of music rights (Sehgal, 2018). Yet, the holder of rights are split between the record label, producers, songwriters and artists. Through this new business model, Spotify along with other music streaming platforms are changing the future of the music industry and more broadly, the economy. Artists are no longer getting paid the thousands upon thousands of dollars for traditional CD sales and radio airplay, and has caused mass disturbance in the industry, with artists such as Taylor Swift and Coldplay purposely keeping their catalogues off Spotify (Finley, 2015).
Overall, It is understood that paying royalties is beneficial to Spotify as artists now have no choice but to stream their music, due to Spotify’s mass popularity. Yet, streaming is all about volume, and the more Spotify grows the more expensive royalties are going to become as the number of streams will also increase, and it is this growth that reveals the flaw in their business model.
It’s clear to see (Figure 4) that while Spotify’s revenue is high, a substantial amount of their revenue is used on paying royalties. Spotify spent more than $5 billion AUD on royalty and distribution costs in the past year alone (Richter, 2018).
Long Tail of Spotify
Compared to other on demand streaming services such as Netflix, streaming music is a highly fragile industry that needs to practice different business techniques in order to remain successful. While there are core mainstream artists and genres that are the most popular amongst listeners and get the most radio play, everyone’s music taste differs significantly and Spotify’s ability to extend it’s tail and stream music that fits everyone’s tastes is one, if not the most defining factor in Spotify’s success to the current day.
The Long- Tail is a theory made popular by academic Chris Anderson, describing the ability for online businesses to reach out to as many possible markets as possible, compared to brick-and-motar businesses who face product constraints due to shelf space and inventory costs (Crawford & Fletcher, 2014).
Music stores such as Sanity may stock up to 10,000 unique titles and artists, whereas Spotify now has the ability to hold and offer millions of songs and artists in different genres, thus appealing to a boarder market. Spotify is a long-tail wonderland, users can explore genres, and subgenres and different audible tracks such as karaoke, instrumentals and podcasts. While Spotify do publicise more popular, radio play tracks due to paid promotion, millions of different tracks will become available to the user via the search bar. While this is highly beneficial to the consumer and increases Spotify’s popularity in the market, the conversation around the long tail and its significance in consumers choice is subscribing. The top 1% of artists including Rihanna and Adele account for 77% of recorded music income in 2013 (Cookson, 2014) and the top 10% of popular artists accounted for 99% of streams in 2017 (Sanchez, 2018)
While Spotify has effectively created a long tail and this factor has helped them succeed as consumers are saving hundreds of dollars, it’s clear that while there is a need for consumers to access difference genres, a large majority of streams are coming from top artists, therefore diminishes the effectiveness of the long tail in keeping consumers with Spotify if another streaming platform arrives or the music industry changes again.